Prepare for your spa experience by arriving no later than 20 minutes beforehand to complete your Health History Form. We ask that you leave your valuables at home - The Spa Ritual does not accept responsibility for loss of personal property during your spa visit. Please be aware - if you are running late, your spa experience will be shortened in order to honour the time reserved for our next Guest.

Therapeutic Changing Facilities & Guest Lounges
Before or after your spa treatment, enjoy our separate Ladies' and Gentleman's Therapeutic Changing Facilities - each with a far-infrared sauna and private showers - or simply relax in our Guest Lounge or Bali Sanctuary. A locker is provided for your personal effects with a spa robe and slippers for your comfort. Reserved for spa experiences only - Guests receiving manicures, pedicures, waxing, make-up and medical aesthetic services are welcome to enjoy these facilities and amenities for an additional charge of $35 per person, subject to availability.

The Spa Ritual Therapists
In our commitment to you, each of our Team Members is professionally trained. Our massage therapists are registered; insurance receipts are available upon request. We use professional draping techniques to ensure your comfort and ease at all times. If you have a preference for a male or female therapist, please notify the Spa Concierge at the time of booking.

Children In The Spa
The Spa Ritual offers you a peaceful sanctuary for your personal rejuvenation. Children may not accompany Guests during their treatment. Guests under the age of 16 must be accompanied by an adult.

Reservations and Cancellations
Walk-ins are welcome. We do recommend you book your spa treatment in advance, in order to guarantee your preferred treatment choice and time. A major credit card or a Spa Ritual Gift Card is required to reserve your appointment.

If you need to cancel your appointment, we require 24 hours notice for single spa experiences, 48 hours notice for multiple spa experiences, and seven days notice for the cancellation of group bookings. Cancellations with less than the required notice or no-shows will be charged in full.

Please inform our Spa Concierge when scheduling your appointment of any special needs, health concerns, diabetes or pregnancy. Guests under medical care may require a physician's note to proceed with their treatment, as some conditions are contraindicated.

Specials and Promotions
Our packages represent value pricing. Check our website regularly or subscribe to our newsletter for seasonal and weekday promotions and series treatment pricing.

The Spa Ritual Policies
Prices are subject to GST. Royal Thai Suite Rituals and Couples Rituals are priced per person based on two Guests receiving the same services. Prices and spa experiences may change without notice. Gratuities are customary and at your discretion. Gratuities are not included in Gift Cards. Promotions and Gift Cards may be subject to blackout periods. Discounts and promotions cannot be combined. Due to allergy concerns, outside food is not permitted in the spa.

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